General Terms & Conditions of Business

At  A & R Containers PTY LTD we are committed to providing our customers with top-quality products and exceptional service. If you are not fully satisfied with your purchase, we offer a clear and simple return and refund policy to ensure peace of mind.
 

Return Eligibility

• Unused Condition: Products must be unused, in their original packaging, and in the same condition as received.

• Return Period: You must initiate the return process within 7 days from the date of delivery.
  
   

Return Process

1. Contact Us: To request a return, email us at Sales@arcontainerspty.com with the subject line “Return Request.” Please include your order number, the item(s) you wish to return, and a brief explanation of the reason for return.

2. Approval: Our customer support team will review your request and respond within 7–14 business days with instructions if your return is approved.

3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe return delivery.
   
    

Refunds

• Refund Processing: Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Refund Amount: Refunds cover the cost of the returned item(s), minus original shipping charges and any applicable restocking fees (communicated during the process).

• Refund Method: Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
  
   

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Items that have been used, damaged, or not in original condition

• Items returned after the 7-day return period
  
   

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at Sales@arcontainerspty.com within 7 days of delivery. We will work with you to arrange a replacement or refund.
 

Contact Us

If you need assistance with a return or refund, our support team is here to help:

Sales: Sales@containerscontainerspty.com


 

Policy Updates

This Return and Refund Policy is effective as of the date of receipt. A & R Containers PTY LTD reserves the right to update or modify this policy at any time. For the latest version, please refer to our website.